A friend of mine recently told me about his experiences working in a call centre in India. As most of us know, the centres set up sections to look like the country they deal with - posters, maps etc - and one works in a particular country. My friend worked in Canada and he said it was such a pleasant experience despite the fact people were annoyed and having problems with their service. In fact, they tended to apologise for complaining! Well done, Canada. Contrary to that, I'm afraid, was the experience of his friends who worked in the American section. (Sorry, America but this is a true story.) They suffered constant stress from the abusive nature of the calls they received. Now perhaps Americans might think this makes Canadians push-overs. But, you know, people give you better service when you treat them like human beings.
I was born in Ireland and grew up in Toronto, Canada with my seven sisters and two brothers. Left home at seventeen to live in a commune, then headed off across Canada with my pal, Carole, and we hitch-hiked around California for months, then back up to Vancouver(Van as we called it then) and across Canada with two more pals, Linda and Peggy. A year later, headed off to Malaysia and Borneo with Jeunesse Canada Monde/Canada World Youth for a year. Baik-lah! Back home, went to Trinity College at the University of Toronto (posh blokes) while also joining the Canadian Naval Reserve as an Officer Cadet. Trained on the east and west coasts of Canada every summer. Great fun. Then what? Hmm. Started to write books, dodgy personal life (that's personal but let's just say it's been a long time between drinks) started to wander around the world, had a darling daughter, settled down in Ireland, wrote more books.