Monday, April 18, 2016

Courteous Canadians


A friend of mine recently told me about his experiences working in a call centre in India. As most of us know, the centres set up sections to look like the country they deal with - posters, maps etc - and one works in a particular country. My friend worked in Canada and he said it was such a pleasant experience despite the fact people were annoyed and having problems with their service. In fact, they tended to apologise for complaining! Well done, Canada. Contrary to that, I'm afraid, was the experience of his friends who worked in the American section. (Sorry, America but this is a true story.) They suffered constant stress from the abusive nature of the calls they received. Now perhaps Americans might think this makes Canadians push-overs. But, you know, people give you better service when you treat them like human beings.